Some of the following requested PATIENT INFORMATION may have already been asked, but is required to be filled out again in order to authorize the release of your medical records.
We strive to provide our patients with exceptional medical care and we make every effort to accommodate our patients’ scheduling needs. Patients who: (i) do not show up for scheduled appointments, (ii) arrive late for scheduled appointments, or (iii) cancel scheduled appointments without providing at least twenty-four hours advance notice inconvenience other patients who need timely access to medical care. We would like to remind our patients of our policy regarding missed, late, and cancelled appointments.
If a patient is unable to keep his or her scheduled appointment, please notify us at least twenty-four hours in advance of the appointment by calling the appropriate I-Vascular Center location below:
San Antonio – 210-481-9544
El Paso – 915-855-6508
Abilene – 325-268-4040
Patients who do not reach a member of our staff should leave a detailed voicemail message on our answering machine or with our answering service and a member of our staff will promptly return each patient’s call or email to reschedule his or her appointment.
No Shows aka Missed Appointments: A “no show” is defined as a patient who fails to show up for a scheduled appointment without calling to cancel an appointment.
Late Cancellations: A patient is deemed to have cancelled late if a patient cancels his or her appointment with less than twenty-four hours advance telephone or email notice.
Late Appointments: A patient is deemed to have arrived late to his or her appointment if such patient has not arrived by the scheduled appointment time, regardless of whether a patient calls in advance to notify us that he or she may be late.
We reserve the right to discontinue providing care to patients who miss two or more appointments or who cancel two or more appointments late by providing less than twenty-four hours advance notice. There will be a $35.00 late cancelation fee as well as a $35.00 No Show fee. We also reserve the right to discontinue providing care to patients who are late three or more appointments. This policy is applicable to all of our patients, regardless of race, religion, color, sex, age, disability, national origin, sexual orientation, genetic makeup, or any other basis or protected class covered by federal, state, or local law.